Important: Please read these Terms & Conditions carefully before engaging GQ Beyond Holdings (Pty) Ltd for any service. By submitting an enquiry, signing a proposal, making a payment, or accessing our services, you confirm that you have read, understood, and agree to be bound by these terms.
Section 01
Definitions & Parties
In these Terms & Conditions, the following definitions apply:
- "GQ Beyond" / "we" / "us" / "the Company" refers to GQ Beyond Holdings (Pty) Ltd (Reg No: 2024/598182/07), trading as GQ Beyond Consulting and GQ Beyond Agentic AI, headquartered at 211 Rensburg Street, Arcadia, Gqeberha, Eastern Cape, South Africa.
- "Client" / "you" refers to any individual, company, organisation, or entity that engages GQ Beyond for services, accesses this website, or submits an enquiry.
- "Services" refers to all professional consulting, agentic AI solutions, website development, hosting, automation, analytics, training, and community services provided by GQ Beyond.
- "Agreement" refers to the formal service agreement, proposal, or written confirmation between GQ Beyond and the Client, read together with these Terms & Conditions.
- "Deliverables" refers to any work product, system, document, automation, website, report, or other output produced by GQ Beyond in the course of service delivery.
Section 02
Scope of Services
GQ Beyond provides services across three operating divisions:
- GQ Beyond Consulting: Business registration, CIPC filings, POPIA/PAIA compliance, B-BBEE certification, UIF/COIDA registration, training and mentorship, Power BI analytics, and strategic planning services.
- GQ Beyond Agentic AI: Conversational AI agent development, n8n workflow automation, premium website design and development, web and email hosting provisioning, custom LLM integrations, RAG systems, and AI-powered analytics.
- GQ Foundation NPC: Community development programmes, sponsorship partnerships, and social investment initiatives. Separate terms may apply for Foundation engagements.
The specific scope of services applicable to each Client engagement is defined in the relevant written proposal or service agreement issued by GQ Beyond.
Section 03
Engagement & Quotations
All service engagements are initiated as follows:
- A formal written quotation or proposal is issued by GQ Beyond to the Client.
- The Client provides written acceptance (including electronic confirmation) of the quotation and these Terms & Conditions.
- An invoice is issued, and work commences upon receipt of the agreed deposit or full payment, as specified in the proposal.
Verbal agreements, oral instructions, or informal communications do not constitute a binding engagement. GQ Beyond reserves the right to decline any engagement without providing reasons.
Quotations are valid for 14 calendar days from the date of issue, unless otherwise stated in writing.
Section 04
Fees, Payment & Invoicing
GQ Beyond operates under two primary fee structures, which are specified in each proposal:
- Once-off project fee: A fixed fee quoted per engagement, payable in full or in agreed instalments as stipulated in the proposal.
- Monthly retainer: A recurring fee for ongoing services, billed monthly in advance unless otherwise agreed in writing.
The following payment terms apply:
- All invoices are payable within 7 calendar days of the invoice date, unless an alternative payment schedule is agreed in writing.
- A deposit (as specified in the proposal, typically 50%) is required before commencement of project work.
- GQ Beyond reserves the right to suspend or withhold services, deliverables, or access to client environments where payment is overdue.
- Overdue invoices may attract interest at the prime lending rate plus 2% per annum, calculated from the due date.
- All fees are quoted exclusive of VAT unless explicitly stated otherwise. VAT will be applied once GQ Beyond reaches the VAT registration threshold as required by South African law.
Banking details for payment are provided on each invoice. GQ Beyond will never request payment via WhatsApp, SMS, or informal channels. Verify banking details independently before any transfer. GQ Beyond accepts no liability for payments made to fraudulent accounts following an impersonation or email compromise incident.
Section 05
Cancellation & Refunds
GQ Beyond understands that business circumstances change. Cancellation and refund arrangements are handled as follows:
- Client-initiated cancellation before work commences: A full refund of any deposit paid will be issued, less an administration fee of R500 or 10% of the deposit, whichever is greater.
- Client-initiated cancellation after work has commenced: Fees will be charged on a pro-rata basis for work completed to the date of cancellation. Any balance after deduction of work completed will be refunded within 14 business days.
- Monthly retainers: Either party may terminate a retainer arrangement with 30 calendar days written notice. Retainer fees paid for the notice period are non-refundable.
- Discretionary refunds: All other refund requests are assessed on a case-by-case basis at the sole discretion of GQ Beyond. No refund is guaranteed where services have been substantially delivered.
Cancellation requests must be submitted in writing to info@gqbeyond.co.za.
Section 06
Intellectual Property
GQ Beyond retains full ownership of all intellectual property in and related to the Deliverables, methodologies, underlying frameworks, tools, templates, source code, AI models, automation architectures, and processes developed or used in the course of service delivery, unless a separate written agreement explicitly transfers specific intellectual property rights to the Client.
Upon receipt of full payment for a specific Deliverable, GQ Beyond grants the Client a non-exclusive, non-transferable licence to use that Deliverable for the Client's own internal business purposes.
- The Client may not resell, sublicense, reverse-engineer, or reproduce any Deliverable without prior written consent from GQ Beyond.
- Client-supplied content, data, logos, and materials remain the intellectual property of the Client.
- GQ Beyond retains the right to reference completed work in its portfolio and marketing materials, unless the Client requests confidentiality in writing at the time of engagement.
Where full IP transfer is required — for example, for white-label resale or assignment of source code ownership — this must be agreed in writing prior to commencement and will be subject to an additional IP transfer fee.
Section 07
Confidentiality
Both parties agree to maintain strict confidentiality with respect to all proprietary, commercially sensitive, or non-public information received from the other party in the course of the engagement ("Confidential Information").
- GQ Beyond will not disclose Client Confidential Information to any third party without prior written consent, except where required by law.
- The Client will not disclose GQ Beyond's proprietary methodologies, system architectures, pricing structures, or internal processes to any third party.
- Confidentiality obligations survive termination of the Agreement for a period of 3 years.
Confidentiality obligations do not apply to information that is in the public domain through no breach of these terms, or that is independently developed by either party without reference to the other's Confidential Information.
Section 08
Limitation of Liability
To the fullest extent permitted by South African law:
- GQ Beyond's total cumulative liability to the Client for any claim arising out of or in connection with the Agreement (whether in contract, delict, or otherwise) shall not exceed the total fees paid by the Client to GQ Beyond in the 3 months immediately preceding the event giving rise to the claim.
- GQ Beyond shall not be liable for any indirect, consequential, special, punitive, or incidental damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or reputational harm.
- GQ Beyond does not guarantee specific business outcomes, revenue targets, compliance audit results, or regulatory approvals as a result of its services.
- AI-generated outputs, automated workflow results, and analytics reports are provided as informational tools and do not constitute professional legal, financial, or medical advice.
Nothing in these Terms & Conditions excludes liability for gross negligence, fraud, or any liability that cannot be excluded under applicable South African law.
Section 09
Warranties & Representations
GQ Beyond warrants that:
- It will perform services with reasonable skill, care, and diligence.
- It holds the necessary qualifications and registrations to perform the services described.
- It will comply with all applicable South African laws in the performance of its services.
The Client warrants that:
- All information, content, and documentation provided to GQ Beyond is accurate, complete, and not in breach of any third-party rights.
- It has the authority to engage GQ Beyond for the services requested and to enter into a binding agreement.
- It will use GQ Beyond's deliverables only for lawful purposes.
All other warranties, express or implied, are excluded to the fullest extent permitted by law.
Section 10
Website Use & Acceptable Use
By accessing gqbeyond.co.za, you agree to the following:
- You will use the website only for lawful purposes and in a manner that does not infringe any third party's rights.
- You will not attempt to gain unauthorised access to any part of the website, its underlying infrastructure, or any connected systems.
- You will not use automated tools, bots, scrapers, or similar technologies to extract data from the website without GQ Beyond's written consent.
- You will not transmit any harmful, offensive, defamatory, or unlawful content via our website or communication channels.
GQ Beyond reserves the right to restrict or terminate access to the website for any user who violates these acceptable use provisions.
Section 11
Third-Party Services
Some GQ Beyond services integrate with or are delivered via third-party platforms, including but not limited to ElevenLabs (conversational AI), n8n (workflow automation), Microsoft Power BI (analytics), and WhatsApp (communication). The following applies:
- GQ Beyond is not responsible for the availability, performance, or data practices of third-party platforms.
- The Client acknowledges that use of third-party services is subject to those platforms' own terms of service and privacy policies.
- GQ Beyond will notify the Client of any material change to third-party service dependencies that may affect a contracted service.
Section 12
Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government or regulatory authority, widespread power failures, internet or telecommunications outages, civil unrest, pandemic, or any other event constituting force majeure under South African law.
The affected party must notify the other party in writing within 5 business days of becoming aware of such an event. Both parties will use reasonable endeavours to mitigate the impact of the force majeure event and resume performance as soon as practicably possible.
Section 13
Governing Law & Dispute Resolution
These Terms & Conditions, and any Agreement entered into with GQ Beyond, shall be governed by and construed in accordance with the laws of the Republic of South Africa.
In the event of a dispute:
- Negotiation: The parties will first attempt to resolve the dispute through direct good-faith negotiation within 14 calendar days of written notice.
- Mediation: If negotiation fails, the parties agree to refer the dispute to a mutually agreed mediator before initiating formal legal proceedings.
- Jurisdiction: Should mediation fail, the dispute shall be subject to the exclusive jurisdiction of the High Court of South Africa (Eastern Cape Division, Gqeberha) or the appropriate Magistrates Court.
Section 14
Amendments
GQ Beyond reserves the right to amend these Terms & Conditions at any time. Amendments take effect from the date of publication on this website. Where an existing Client is materially affected, GQ Beyond will endeavour to provide at least 14 days advance notice via email.
Continued use of GQ Beyond's website or services after publication of amended Terms constitutes acceptance of the amended Terms.
Section 15
Contact
For any queries relating to these Terms & Conditions, please contact us:
These Terms & Conditions were last reviewed on 28 June 2026. GQ Beyond Holdings (Pty) Ltd Reg No: 2024/598182/07.